Tag: aeropuerto quito

• Chosen by Passengers: The recognition is based on the direct evaluation of millions of travelers worldwide.
• For the eleventh consecutive year, Quito remains the highest-rated airport among its peers in the region.
• The airport was also recognized as the Cleanest Airport in South America, and the Wyndham Quito Airport Hotel as the Best Airport Hotel in South America.

The airport was also recognized as the Cleanest Airport in South America, and the Wyndham Quito Airport Hotel as the Best Airport Hotel in South America.

Quito’s Mariscal Sucre International Airport has been recognized as the Best Regional Airport in South America, consolidating its leadership in the region and its position as a benchmark for airport quality.

This recognition marks a milestone: 11 consecutive years in which the Ecuadorian capital’s airport has maintained its position as the highest-rated among other airports in the region and its category, in a highly competitive environment.

In this edition of the awards, Quito Airport was also recognized as the Cleanest Airport in South America.

Awarded by Skytrax as part of the World Airport Awards, considered the most prestigious awards in the industry, these accolades are based on a comprehensive methodology that combines direct passenger feedback through an online survey with a detailed analysis of multiple aspects of the airport experience. This allows for the identification and recognition of airports that stand out for the quality of their services and infrastructure in the global airport industry.

“This achievement is the result of the collaborative work of the entire airport community. Every operation, every service, and every passenger interaction counts. This recognition motivates us to continue raising our quality standards,” stated Ramón Miró, President and CEO of Quiport, who also highlighted the fact that Quito Airport has received this award for 11 consecutive years. “This only demonstrates Quiport’s consistent commitment to the medium- and long-term management of excellence at Ecuador’s main airport,” he said.

Quito Airport has maintained this leadership thanks to management focused on operational efficiency, punctuality, safety, and a passenger-centric travel experience, complemented by a sustainability vision that integrates social and environmental criteria into its development.

In other categories, the airport ranked third in the Best Airport Staff in South America category and fourth among airports handling 5 to 10 million passengers annually worldwide.

Furthermore, the Wyndham Quito Airport was recognized as the Best Airport Hotel in South America, reinforcing the overall quality of the airport experience in Quito.

These accolades not only position the airport but also strengthen Ecuador’s image as a competitive and reliable destination for air travel and international tourism.

The complete list of winners is available at:

Award Winners for 2026

Quiport Corporation, the concessionaire of Quito International Airport, informs our passengers, users, and the general public that, due to preventive runway maintenance, flight operations will be suspended in the following dates:

From 2:00 a.m. to 2:00 p.m.

• Saturday, April 11
• Saturdays, May 9, 16, and 30
• Saturday, June 6
• Saturdays, September 5, 12, and 26
• Saturday, October 3

From 6:00 a.m. to 2:00 p.m.

• Saturday, October 17

Saturdays have been chosen for preventive maintenance work because they are the days with the lowest traffic. Number of air operations. Runway closures have not been considered in the planning for July and August to avoid impacting the peak summer season. These works are essential to guarantee the safety and efficiency of air operations and prevent unforeseen closures for emergency corrective maintenance.

The closure schedule has been coordinated and authorized by the General Directorate of Civil Aviation (DGAC). Likewise, the airlines operating at the airport have been duly informed in working meetings and notified through the respective NOTAM issued by the DGAC, which is the official universal communication for those involved in aviation.

While any changes to itineraries, reschedulings, or cancellations will be communicated promptly by the airlines, we recommend that passengers who need to schedule flights on these dates contact their airline directly for updated information on available alternatives. Contact information is available at: https://www.aeropuertoquito.aero/aerolineas/.

We appreciate your understanding and apologize for any inconvenience these works may cause. Their completion is essential to maintaining the airport’s infrastructure in optimal condition.

• Passengers with hidden disabilities can request a Sunflower lanyard free of charge and without the need for medical documentation.
• The lanyard discreetly communicates to airport staff that the wearer may require more time, clearer explanations, or adapted treatment to meet their needs.
• More than 900 staff members have been trained to provide more conscious service, in a process that included specialized training and direct participation of people with non-visible disabilities.

Quito’s Mariscal Sucre International Airport announced its incorporation into the international Hidden Disabilities Sunflower program, an initiative aimed at improving accessibility and travel experience for people with non-visible disabilities such as autism, anxiety, epilepsy, fibromyalgia, diabetes, among others.

🌻 Why is it important and how to access the program?

In dynamic environments like an airport, people with non-visible disabilities may have special needs that are not always obvious to those providing passenger assistance. The Sunflower program is designed for these passengers who could benefit from care that considers these needs during their journey through the airport.

How does it work?

Individuals who need it may voluntarily request a sunflower lanyard, available at the information desk in the departures area.

The lanyard is provided free of charge and without the need to present medical documentation. This discreet symbol signals to airport staff that the wearer may require more time, detailed explanations, or simply more empathetic treatment. While it does not grant benefits such as priority lines nor exempts passengers from going through all processes and controls, it facilitates more conscious and adapted service to the passenger’s needs. The guideline for airport staff is simple yet powerful: “How can I assist you?”

🤝 An airport community committed

The program’s implementation has been possible thanks to the collective commitment of the entire airport community, which recognizes that continuously improving the passenger experience is a shared responsibility.

From its initial stages, the process was participatory: Quiport, as the concessionaire, promoted dialogue spaces with representatives of airport stakeholders such as airlines, security, immigration, and commercial tenants to ensure coherent, comprehensive, and sustainable implementation.

🔎 Joint diagnosis and concrete actions

As part of the development, a tour of the facilities was carried out with people with different disabilities, in collaboration with the Rett Ecuador Foundation, to identify possible opportunities for improvement in signage, infrastructure, and customer service. Input was also incorporated from the initiatives of the Metropolitan Public Airport Services Company (EPMSA), which had been working on care protocols for people with autism at security checkpoints.

In addition, Quiport staff already had prior training in sign language, further strengthening an institutional culture that is sensitive and prepared.

👥 Training with real impact

The training component was key: more than 900 people from 15 companies operating at the airport participated in specialized training sessions, led by experts, a representative from an airport experienced with Sunflower, and individuals with non-visible disabilities who shared real-life experiences and practical recommendations.

This effort adds to the continuous improvement processes led by the Passenger Experience Committee, which permanently promotes training in service quality and customer care.

🌍 An approach aligned with a long-term vision

The incorporation of the Sunflower program is not an isolated achievement. The terminal has previously been recognized with the Progressive Inclusive Seal from the Municipality of Quito and is the first in the country to obtain Level 1 Accessibility Accreditation for Airports (AEA), granted by the Airports Council International (ACI).

🗣 Statements

Ramón Miró, President and CEO of Quiport:

“One of the greatest satisfactions I take from implementing the Hidden Disabilities Sunflower program is witnessing that the entire airport community is genuinely committed to learning how to effectively engage with individuals with hidden disabilities. We believe that true excellence in service is rooted in empathy. We are proud to have a team that is sensitized and trained to provide real support to those living with non-visible conditions. This program not only transforms the way we serve but also the way we understand inclusion.”

Flavia Callafange, Regional Director for Latin America of Hidden Disabilities (Sunflower):

“I would like to express my sincerest gratitude for the effort and dedication you have put into the HD Sunflower project. We are very happy that Quito Airport has joined this important initiative. This is a significant step towards a more inclusive city and country. I appreciate your continued commitment and collaboration in this project.”

Isabel Maldonado, Executive Director of Rett Foundation:

“At Rett Foundation, we had the opportunity to accompany Quiport in this process, which demonstrates how companies can lead real transformations toward inclusion. The participation of people with disabilities in all spaces is key to guaranteeing their rights. We applaud and congratulate this initiative, which marks an important step toward more conscious, empathetic, and accessible care.”

🌻 A symbol that opens doors

In an airport recognized for its operational, environmental, and service excellence, inclusion today is a key pillar in the continuous improvement of passenger experience. The implementation of the Sunflower program reinforces this commitment, offering a tangible tool to make air travel a more human, empathetic, and mindful experience.

Corporación Quiport, the concessionaire of Quito’s airport, has been awarded the First Prize for Excellence in Gender Equity in Aviation in Latin America and the Caribbean, in the Sustainable Champion of Gender Equity category. This award is granted through a joint initiative of the International Civil Aviation Organization (ICAO), the Regional Safety Oversight Cooperation System (SRVSOP), and the EU (European Union)-Latin America and Caribbean Aviation Partnership Project II.

In this first edition of the award, 15 organizations from across the region submitted their applications, which were evaluated by a panel of five international experts from ICAO, the European Union Aviation Safety Agency (EASA), and the SRVSOP. The jury highlighted the inspiring efforts of all the proposals, but emphasized that Quiport’s bid was comprehensive, structured, and delivered concrete, measurable results.

In the words of the committee: “Equity and inclusion are core values ​​for Quiport, supported by clear policies, a solid strategy, a safe work environment, and initiatives that actively promote female leadership and inspire future generations.”

Quiport has integrated diversity and respect as core values ​​into its organizational DNA. With the support of senior management and shareholders, and aligned with the United Nations’ SDG 5: Gender Equality and Women’s Empowerment, we have developed a structured strategy to:

🔹Increase the presence of women in leadership positions.

🔹Implement inclusive selection processes.

🔹Provide technical training in traditionally male-dominated fields.

🔹Strengthen harassment prevention programs.

🔹Contribute to innovation and increased engagement through the exchange of experiences stemming from diversity.

“This award recognizes a path that we at Quiport have been pursuing with conviction for several years. Gender equity is a clear expression of our ESG (environment, society, and governance) management, in its social component, and is integrated into our organizational culture as an essential principle. We are excited to see that there are organizations that promote this approach in the aeronautical industry, and we are proud to see the constant work of our team recognized to build a more just, inclusive, and diverse environment,” said Ramón Miró, President and CEO of Corporación Quiport.

Furthermore, the award also recognized Quiport’s active participation in national and international forums, consolidating its role as a regional benchmark on equity issues. Through this participation, we promote equity as a cross-cutting theme, share best practices, and learn from colleagues inside and outside the industry.

With this award, Quiport consolidates its leadership in the management of environmental, social, and governance issues, not only in Ecuador but also regionally, strengthening its position as a model for real and sustainable transformation in the aeronautical industry.

Learn more here:

https://eu-lac-app.eu/project-activities/prize

🌍✈️ Celebrating progress in aviation! We are proud to announce the… | ICAO South American Regional Office

Today, at the event held at the Hilton Colón Hotel, Corporación Quiport has once again been recognized as a Socially Responsible Company (ESR) by the Ecuadorian Corporation for Social Responsibility & Sustainability (CERES), the most important network of organizations committed to social responsibility and sustainability in Ecuador.

This distinction, which is awarded annually, is the result of Quiport’s public and voluntary commitment to implement socially responsible management, assuming the management of a continuous improvement process to raise the standards of corporate social responsibility (CSR) in the areas of quality of life in the company, ethics and corporate governance, community engagement, as well as the care and preservation of the environment.

The application for the year 2023 began in June 2024, with the presentation of detailed information on Quiport’s actions and sustainability approach. The process included a rigorous qualitative and quantitative analysis in key areas of environment, society and governance (ESG).

Ramón Miró, President and CEO of Corporación Quiport, commented: “Receiving this recognition for the second consecutive year is a true honor and a boost to continue strengthening our business practices. At Quiport, we implement an ESG approach in all areas of the company, ensuring that these principles are integrated into the different activities. The commitment is shared by all of us who are part of the company, and we maintain it with determination. I congratulate my team for this achievement!”

The ESR Distinction awarded by CERES has been awarded in Ecuador since 2021. Corporación Quiport is among a select group of companies distinguished this year, reaffirming its commitment to sustainable development and continuous improvement.

• Quito Airport was the first in the country to obtain the Aerodrome Certificate and the first to receive the renewal of the same for guaranteeing safe and efficient operation, complying with national and international regulations.

Corporación Quiport has received the renewal of the Aerodrome Certificate of the Mariscal Sucre International Airport in Quito, granted by the General Directorate of Civil Aviation of Ecuador (DGAC), which ensures compliance with the operating conditions, whose purpose is to guarantee the safety, regularity and efficiency of air operations, as well as the regulations of the International Civil Aviation Organization (ICAO) and the DGAC. This certificate, valid for five years, also ratifies the validity of the Aerodrome Manual, which details all the technical aspects of operation, infrastructure, maintenance and safety.

Since the last renewal of the certification in 2019, the airport has maintained the conditions established in Regulation 139 of the DGAC, which governs the certification of aerodromes in Ecuador. This has allowed its operations to be carried out without interruptions and, for the first time in the country, immediate renewal of the certificate is granted without having to go through all the previous documentation and inspection processes.

The ceremony was held at the Quiport offices, where the director of the DGAC, Juan Pablo Franco Castro, presented the certificate to Ramón Miró, president and CEO of Quiport, mentioning that: “Quiport has complied with the requirements established in the certification process approved by the regulations, specifications and standards of the Civil Aviation Authority of Ecuador and the Technical Regulation RDAC 139.” In addition, he noted that the airport meets the international standards of an airport.

For his part, Ramón Miró stressed the importance of collaboration between the aeronautical authority and his team, stating: “We have not had any incidents at the Quito airport. Our airport is safe and operates efficiently thanks to the efforts of the entire airport community. I thank the DGAC for its trust and for being a key ally in our commitment to safety and service.”

The renewal of the certificate not only reaffirms Quiport’s decision to assume its responsibility with operational safety standards, but also reinforces the commitment of the Mariscal Sucre International Airport to quality and excellence in service.

• The Ponce Paluguillo Water Protection Area is one of the sources that supplies water to the northeast of Quito.

• In 2023, Quiport signed an agreement with FONAG and allocated US$ 42,000 for the execution of conservation actions for water sources in the moors that supply Quito.

• The cleaning day is part of Quiport’s commitments to replenish the water footprint of the Quito airport.

• Quito airport is the first airport in the country to replenish its water footprint.

As part of the commitments derived from the agreement to replace the water footprint of the Mariscal Sucre International Airport in Quito, on Friday, June 21, 2024, 25 volunteers from Quiport, the concessionaire of the Quito airport, together with representatives of six companies from the airport community, participated in a volunteer day. This activity, organized jointly by the Water Protection Fund (FONAG) and Quiport, focused on cleaning the wasteland of the Ponce Paluguillo Water Protection Area, one of the main sources that supplies water to the northeast of Quito and, therefore, Of course, to the Quito airport.

In a joint effort to protect and preserve this vital ecosystem, the volunteers enthusiastically dedicated themselves to the cleaning task, managing to intervene and clean approximately the edges of 10 km of the Pifo – Papallacta road in the moor area, removing a total of 268 garbage bags. This action not only reinforces the environmental commitment of Quiport and the companies that operate at Quito airport, but also contributes significantly to the well-being and sustainability of an essential water resource for the city.

In 2023, Quiport demonstrated its firm commitment to the conservation of the paramo by grantingUS$42,000 to FONAG. These funds are intended for the care and maintenance of the moor located in the Ponce Paluguillo Water Protection Area, thus ensuring its good condition and functionality as a water source for the northeastern parishes of Quito. It should be noted that Quito’s Mariscal Sucre International Airport is the first in the country to replenish its water footprint, marking an important milestone in the sustainable management of natural resources.

Ramón Miró, president and CEO of Quiport, said: “We are very proud to be the first airport in Ecuador to take concrete measures to replenish our water footprint. This volunteer day in the Ponce Paluguillo Water Protection Area is an example of the commitment we have to sustainability and the conservation of natural resources that are vital for our community and for the proper functioning of the airport. The voluntary participation of our collaborators and business partners in these initiatives is essential to achieve our environmental objectives.”

The volunteers expressed their satisfaction and pride in participating in this activity, highlighting the importance of actively contributing to the protection of the environment and the sustainability of Quito’s natural resources.

Two Roland commercial islands located in the domestic and international commercial corridor of the Quito airport were inaugurated today with a special event. These new spaces will offer passengers a range of products ranging from pajamas and underwear to t-shirts, stuffed animals and accessories, aimed at men, women, boys and girls.

The opening ceremony was attended by authorities from Roland, Metropolitan Public Company of Airport Services and Corporación Quiport.

Ramón Miró, president and CEO of Quiport, shared his enthusiasm regarding this new addition: «The airport is not just a place of transit, it is a window to the world, a meeting point of cultures, ideas and people. And it is at this neuralgic point where Roland wants to be present to accompany our travelers every step of their journey. Whether they are setting off on an exciting adventure or returning home with stories to tell, we know that at Roland they will not only find garments of the highest quality, but also a reflection of the Ecuadorian identity and spirit.”

For his part, Munir Abedrabo, executive president of Mabel Group Holding, representative of Roland, expressed his gratitude for the opportunity to expand its presence to such a strategic location.

With this opening, Quito airport passengers now have the opportunity topurchase quality products while waiting for their flight or making last-minute purchases.

Corporación Quiport, concessionaire of the Quito International Airport, informs about the temporary suspension of air operations at the Mariscal Sucre airport due to preventive maintenance work on the runway.

The maintenance work, which will cover around 70,275 m2 on the runway, ensures efficiency and safeguards safety in air operations, as well as avoiding unexpectedclosures due to emergency corrective work.

The suspension of operations will take place on the following days and times:

– May 11 and 18, June 1, July 6, 13 and 20, September 7, 14 and 21 from 2:00 a.m. to 12:00 p.m.

– June 8, 15, 22 and 29 from 2:00 a.m. to 1:00 p.m.

The aerodrome closures have been coordinated and authorized by the General Directorate of Civil Aviation (DGAC). The airlines that operate at the Quito airport have already been informed of this need by Quiport and the DGAC through the respective NOTAM.

Airlines’ itinerary changes, rescheduling or flight cancellations will be informedopportunely, but we invite passengers who have scheduled flights on those dates and times to contact their airlines to receive updated information. You can find the phone numbers at: https://www.aeropuertoquito.aero/aerolineas/

Quiport will also carry out maintenance work on taxiways A and B, which will not affect air operations, but which, together with the work on the runway, are necessary to keep the airport facilities in optimal condition.

In the vertiginous world of aviation, punctuality represents a crucial distinctive. The delay of one flight can trigger a series of delays on several additional flights, which in many cases implies costs for airlines, airports and, of course, passengers.

In this scenario, Quito Mariscal Sucre International Airport wins the title of “Most On-TimeAirport” in the small airport category, according to the ‘2023 On-Time Performance Review’, by Cirium, the source of aviation analysis , which celebrates the operational excellence of the world’s airports and airlines.

Operational efficiency in figures: 90.29% departures.

The outstanding position of Quito airport is translated into concrete numbers: 90.29% of flights left its facilities on time. These figures reflect the airport’s dedication to optimizing every phase of the journey, from check-in to landing.

“The operation of an airport can be compared to a symphony orchestra in which all the musicians master their instruments to perfection, but an orchestra conductor is also required to set the exact times in which each group of instruments must enter and exit so that the entire orchestra executes the musical piece with mastery. Each of the companies that operate at the Mariscal Sucre airport is an expert in its work, and to this is added the extraordinary coordination carried out by our Operations team,” explained Ramón Miró, president and CEOof Corporación Quiport.

Technological innovation: biometric doors and revolutionary automation.

Excellence in punctuality is not only an achievement, but a philosophy for Quito airport. The implementation of cutting-edge technologies has been key to this success. Biometric doors and automated systems have revolutionized critical processes such as entry to security filters, international pre-boarding and immigration. These innovations not only streamline procedures, but also contribute to a safer and more efficient experience for passengers.

Evident commitment: definition of punctuality and international recognition.

The airport’s commitment is manifested in its precise definition of punctuality: a flight departure within 15 minutes of the scheduled time. These rigorous standards have placed Quito at the top of the list of the most punctual airports in the world.

Jeremy Bowen, CEO of Cirium, said: “This achievement is not just about punctuality, it is about the relentless pursuit of excellence and the incredible teamwork that is required every day… Congratulations to the entire team at Mariscal Sucre Airport for setting a global standard in aviation, their hard work, innovation and team spirit are truly inspiring and we look forward to them reaching even greater heights in the years to come.”

The results of the 2023 On-Time Performance review reveal that the winners, including Quito Airport, not only met expectations, but set new standards in operational performance and punctuality. With these credentials, Mariscal Sucre Airport embarks on 2024 with a promising reputation for operational excellence, consolidating its position as a benchmark in the global airport industry.