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• Mariscal Sucre has renewed its Level 5 Passenger Experience Accreditation from Airports Council International (ACI) for the third time. Only 12 airports globally—and two in the Americas—currently hold this level.

Quito’s Mariscal Sucre International Airport has renewed its Level 5 status under the Airports Council International (ACI) Passenger Experience Accreditation Program for the third time. This represents the highest tier of the international program, which specializes in evaluating how airports manage the passenger experience.

With this renewal, Quito Airport remains part of an elite group of just 12 airports worldwide holding Level 5 accreditation. In the Americas, only two airports have achieved this status.

The accreditation evaluates far more than just traveler satisfaction. ACI analyzes whether the passenger experience is integrated into the airport’s strategy and operations, how data is used for decision-making, innovation capabilities, service culture, and the coordination among the various organizations involved in the passenger journey.

In this model, the employee experience is closely linked to the passenger experience. Quiport also focuses on understanding and managing the experience of its teams, operating on the premise that committed employees and a service-oriented internal culture are essential to delivering a superior experience to airport users.

“This third renewal confirms that the passenger experience is not an isolated initiative, but a permanent way of managing the airport. The work begins internally—with committed employees and a service-oriented culture—and extends outward to our passengers. It is also the result of coordination among all members of the airport community,” stated Ramón Miró, President and CEO of Corporación Quiport.

What does achieving Level 5 mean? ACI’s Airport Customer Experience Accreditation program is the first and only global accreditation specifically focused on evaluating customer experience management at airports.

To achieve the highest level, an airport must demonstrate that the passenger experience is integrated across its organizational strategy and culture, and that a permanent system is in place to listen to passengers, measure results, identify opportunities, and transform that information into concrete improvements.

The assessment covers, among other aspects, passenger insights, experience strategy, measurement systems, operational improvement, governance, organizational culture, innovation, and collaboration with the airport community.

In the case of Quito Airport, ACI also noted the presence of clearly defined leadership and responsibilities, the use of quantitative and qualitative data to understand diverse passenger profiles, and the active participation of companies and entities involved in the airport experience.

Listening to passengers to improve their experience

Quiport uses various tools to understand travelers’ perceptions, expectations, and needs. The information gathered helps guide decisions regarding processes, infrastructure, services, accessibility, communication, and customer care.

This model also includes staff training and coordination with airlines, authorities, concessionaires, and other members of the airport community, aiming to provide a consistent experience during departure, arrival, and connection processes.

The third consecutive renewal of Level 5 demonstrates the continuity of this management model and Quito Airport’s commitment to the ongoing evolution of its service standards.

The new Fybeca Isla Aeropuerto is located in departure lounge A13 at Mariscal Sucre International Airport, across from Starbucks.

The space occupies 15 square meters and offers over 740 products selected to meet travelers’ needs.

The pharmacy will operate 24 hours a day, offering medications, personal care items, functional beverages, and travel essentials.

A headache before boarding, an unexpected stomach upset, or that personal care product you forgot at home. Unexpected events can travel, and once passengers have cleared airport security, returning home is no longer an option. To address these last-minute needs, Fybeca has opened the first pharmacy located inside an international departure lounge in Ecuador.

Fybeca Isla Aeropuerto will operate 24 hours a day in departure lounge A13 at Mariscal Sucre International Airport, across from Starbucks. The store occupies 15 square meters, making it the smallest pharmacy in the chain, but it offers a portfolio of more than 740 products tailored to the airport environment.

The selection includes medications for flu, pain and stomach ailments, supplements, beauty and personal care items, functional and isotonic drinks, healthy snacks, and natural relaxation alternatives. The format aims to provide a quick response to international passengers without them having to leave the departure lounge.

“This opening reflects our strategy of always being first and best, under an umbrella of innovation and the development of formats adapted to new consumption habits. Fybeca Isla Aeropuerto will allow us to closely understand the needs of travelers, evaluate the model’s performance, and analyze its expansion to other airports in the country,” stated Arturo Martínez, CEO of FEMSA Salud Ecuador.

The idea for this space originated in late 2014 and progressed through a joint effort between FEMSA Salud Ecuador and Corporación Quiport. Its development required adapting the design, technology, schedules, and product portfolio to the conditions of an airport terminal. Much of the infrastructure arrived prefabricated to facilitate its installation within the airport, meeting the highest quality standards.

“We are delighted to have the new Fybeca pharmacy in the international pre-boarding area of ​​Quito Airport, as it represents a significant improvement to our passengers’ experience. Its presence allows for convenient and timely access to medications, personal care products, and essential items before traveling, strengthening the airport’s commercial and service offerings. This new option responds to the needs of our passengers and consolidates the airport as a modern, practical space focused on providing a comprehensive experience. Thank you to everyone at Fybeca for being such great partners of Quiport and Mariscal Sucre Airport,” said Ramón Miró, President and CEO of Quiport.

The design combines Fybeca’s visual identity with colors and materials that complement the airport’s aesthetic. The island also features Ecuadorian products under the slogan “Take a piece of Ecuador home with you,” aiming to increase its visibility among passengers.

This opening represents the first step in a model that could be implemented in other waiting areas and cities. The concept combines pharmacy, personal care, and essential travel products in a service point designed to address immediate needs.

From August 25 to 27, Quito’s Mariscal Sucre International Airport hosted the 2026 ACI-LAC Operational Safety Committee Annual Meeting, a technical exchange forum that brought together specialists and representatives from the airport sector to share knowledge, experiences, and best practices in operational safety.

This edition was attended by 28 representatives from 11 countries, linked to more than 50 airports in the region. Leading the event was David Almeida, Quiport’s Operational Safety Manager and President of the ACI-LAC Operational Safety Committee. The presence of specialists from different countries and airports enriched the exchange of experiences and best practices regarding the main challenges of operational safety.

The agenda also included the first Airport Safety Workshop organized by the Committee, an initiative driven by its own members to broaden the exchange of knowledge and experiences on the main operational safety challenges facing the airport industry.

“Operational safety knows no borders or individual airports; it is a collective responsibility that requires cooperation, knowledge, and a culture of continuous improvement,” said Ramón Miró, President and CEO of Corporación Quiport, during his welcoming remarks to the participants.

Throughout the sessions, topics such as the evolution of Safety Management Systems (SMS) towards data-driven management, safety during construction work, runway risk management, and incursion prevention were addressed.

The event agenda also included aircraft recovery preparedness, the analysis of anti-drone solutions for airports, and the review of new guidelines and deliverables from the Operational Safety Committee.

The ACI-LAC Operational Safety Committee holds this meeting annually, and as part of this new phase of technical exchange, future editions of the workshop are planned to take place at different member airports, strengthening the direct exchange of experiences and best practices among its members.

Hosting the 2026 ACI-LAC Operational Safety Committee Annual Meeting and the first edition of its Airport Safety Workshop strengthens Quito Airport’s participation in international technical cooperation forums and contributes to the development of joint solutions to current and future operational safety challenges.

Ramón Miró, president and CEO of Corporación Quiport, has been honored with the TOP 100 CEOs + STAFF 2026 Recognition from Grupo Ekos, which highlights business leaders whose management is linked to the sustained performance of their organizations.

The recognition was presented during Guayaquil Business & Sustainable 2026, an event held on August 27 in Guayaquil that brought together leaders and senior executives to discuss the trends shaping competitiveness, innovation, and business sustainability in Ecuador.

Unlike recognitions based solely on individual assessment, the selection of the TOP 100 CEOs + STAFF is based on an analysis of business results. The methodology developed by Ekos Research considers official financial information from the 2022–2024 period and evaluates four dimensions: business growth, size, profitability, and tax contribution.

In this context, the award given to Ramón Miró recognizes a management style that is reflected in the performance of Corporación Quiport and is built on the ongoing contributions of the people who make up the organization.

“This recognition reflects much more than individual achievements. Quiport’s results are a consequence of the work of a committed team, consistent decisions, and a long-term vision for Quito’s airport. Receiving this award is also an opportunity to recognize those who make our operations possible every day,” said Ramón Miró.

Airport management is also measured by what happens beyond its runways and terminals. The way it manages its resources, interacts with communities, manages its environmental impacts, and makes long-term decisions is part of an operation increasingly linked to the challenges of sustainable development.

From this perspective, Corporación Quiport was included among the 100 organizations that contribute most to sustainable development in Ecuador, an award presented during the third edition of the SDG Leaders Summit 2026, organized by Vistazo magazine.

The meeting, held on August 19 at the Hilton Colón Hotel in Guayaquil, brought together representatives from the business, trade, and scientific sectors, as well as specialists and stakeholders from different fields, to analyze Ecuador’s progress in achieving the Sustainable Development Goals (SDGs) and the actions that require greater attention leading up to 2030.

The selection of the 100 recognized organizations was based on a methodology developed by YPSILOM, a consulting firm specializing in sustainability, which allowed for the analysis of business contributions to the various areas related to the SDGs.

“Sustainability only makes sense when it ceases to be a concept separate from operations and becomes part of the decisions made every day. At an airport, every improvement in resource use, in our relationship with communities, or in how we manage our impacts can generate results that transcend the infrastructure itself,” said Ramón Miró, president and CEO of Corporación Quiport.

During the SDG Leaders Summit, challenges related to biodiversity, climate change, education, and social development were also addressed, as well as the role the private sector can play in accelerating the remaining progress of the 2030 Agenda.

This recognition comes at a time when the debate is no longer solely about which companies talk about sustainability, but rather which can demonstrate how they integrate it into their operations. For Quiport, that difference is built into the daily decisions that shape the airport’s management.

At Mariscal Sucre Airport, sustainability is built long before a plane takes off.

It begins with infrastructure planning, continues with safe and efficient operations, and is reflected in the responsible use of resources, the passenger experience, the well-being of employees, the commitment to neighboring communities, and respect for the environment surrounding the airport.

With this vision, Corporación Quiport presents its 2025 Sustainability Report, a document that compiles the main environmental, social, and governance achievements in the management of Mariscal Sucre International Airport.

“At Quiport, we understand that sustainability is not an additional chapter in our management, but rather the way we conceive and develop every activity,” says Ramón Miró, President and CEO of Quiport.

The report shows how that vision translates into concrete decisions, processes, infrastructure, and results.

Growing Responsibly

During 2025, Mariscal Sucre International Airport handled nearly 5.4 million passengers and 402,832 metric tons of cargo, solidifying its role as a key platform for connectivity, tourism, foreign trade, and Ecuador’s development.

One of the year’s most important milestones was the completion of the Quito airport expansion, a project that added 17,647 m² to the passenger terminal and 35,000 m² to the apron, with an investment of US$74.2 million, financed with Quiport’s own resources.

This expansion increased the airport’s processing capacity from 5 to more than 7 million passengers annually.

But growth also means doing so responsibly. The new infrastructure obtained EDGE Advanced international certification, becoming the first airport project in Ecuador to achieve this sustainable construction standard.

An operation that makes better use of its resources

Environmental management is one of the central pillars of the report. By 2025, 100% of the usable organic material received from the airport’s main commercial operators was transformed into compost, biofertilizer, biogas, or other alternative uses.

In addition, Quiport strengthened its recycling, co-processing, and reuse processes as part of a circular economy strategy that seeks to reduce landfill disposal and give new value to resources that can still be used.

Water management also reflects significant progress. The company reported a 49.4% reduction in the water consumption ratio per passenger compared to 2021, thanks to efficiency measures implemented in operations.

Sustainability beyond the terminal

An airport doesn’t end at its departure lounges. It also connects with its surroundings, neighboring communities, and the ecosystems that coexist with its operations.

During 2025, Quiport promoted reforestation, conservation, and wildlife management efforts in the airport’s conservation zone. These initiatives are part of an environmental management plan that seeks to balance airport operations with the care of the natural environment.

In the social sphere, community and shared value programs impacted 70,828 people. Additionally, training initiatives in entrepreneurship, innovation, and digital marketing were strengthened, as well as the reuse of airport materials to improve community facilities.

These results demonstrate an understanding of sustainability as a long-term relationship with the land.

Employees who make operations possible

Behind every result, there are also people.

In 2025, Quiport achieved a 95% job satisfaction rating in the Great Place to Work survey and ranked seventh among the best companies to work for in Ecuador. The company was also recognized as one of the best places to work in Latin America.

Training was another key focus. During the year, Quiport provided more than 51,700 hours of training, strengthening technical, regulatory, leadership, customer experience, safety, diversity, and inclusion capabilities.

One of the most significant milestones was the training of new airport firefighters. More than 500 applicants participated in a rigorous selection process, and the top candidates were subsequently hired by the airport team. Thirty-three percent of the new team is female, a significant step forward in a traditionally male-dominated technical and operational area.

Experience, Safety, and Trust

In airport operations, sustainability also means offering a safe, efficient, accessible, and inclusive experience.

During 2025, the airport renewed its Level 5 Passenger Experience Accreditation, the highest category awarded by ACI. It also joined the international Hidden Disabilities Sunflower program, aimed at improving service for passengers with non-visible disabilities.

In terms of governance, the report states zero monetary penalties, zero cases of corruption, and zero regulatory non-compliance. It also highlights the achievement of three ISO certifications in Environment, Quality, and Occupational Health and Safety, as well as zero serious aviation accidents and incidents during the reporting period.

These achievements were accompanied by 17 national and international awards and recognitions related to sustainability, passenger experience, human resources, corporate reputation, water management, climate action, and biodiversity.

An invitation to learn about the airport’s sustainable management

Quiport’s 2025 Sustainability Report demonstrates that sustainability is not just a declaration: it is a practice that is measured, managed, and transformed into concrete decisions.

Under its corporate purpose, “We do it right because we value life,” Quiport reaffirms its commitment to safe, efficient, transparent, and sustainable operations, focused on generating well-being for people and value for Ecuador.

Read the full 2025 Sustainability Report here: https://quiport.aflip.in/memoriasostenibilidad2025.html

You can also scan the QR code to access the report.

Quiport Corporation and the Ecuadorian Red Cross Society signed a Framework Agreement for Interinstitutional Cooperation with the objective of strengthening joint actions focused on humanitarian support, social management, the promotion of health and well-being, as well as coordinated care in situations requiring a coordinated response.

This agreement will allow for the development of plans, projects, programs, activities, and services of common interest, in accordance with the competencies of each institution. It also contemplates the possibility of coordinating awareness campaigns, humanitarian initiatives, social responsibility activities, training processes, research, events, and other actions that contribute to the well-being of the community.

As part of the agreement, both institutions may provide physical spaces, logistical support, dissemination of joint initiatives, and exchange of non-confidential information, always under prior coordination and in accordance with their internal procedures.

With this alliance, Quiport reaffirms its commitment to inter-institutional cooperation and to promoting actions that generate social value, especially for the benefit of people in vulnerable situations and in contexts of emergency or humanitarian need.

Quiport participated in two regional dialogues held in Quito, focused on analyzing the challenges of air transport, logistics, connectivity, and tourism management in the Andean region. Ramón Miró, President and CEO of Quiport, participated as a panelist at the IV Andean Air Transport Forum, while Santiago Andrade, Director of ITT, moderated a panel at the I Andean Tourism Forum.

Ramón Miró was part of the panel ‘Air Cargo and Logistics: The Engine of Regional Competitiveness,’ along with representatives from the public and private sectors linked to aviation, foreign trade, and the logistics chain. This panel addressed the importance of having prepared airport infrastructure, more efficient processes, and greater institutional coordination to respond to the growth of air cargo in the region.

During his presentation, Miró highlighted that Mariscal Sucre International Airport has strategic conditions for handling international cargo operations, including a dedicated cargo apron, parking positions for large aircraft, a 12,300 m² international terminal, and continuous 24/7 operation. He also emphasized the importance of continuing to strengthen the logistics chain with more agile processes.

“Air cargo is a decisive component for Ecuador’s competitiveness. Having prepared infrastructure is fundamental, but not sufficient: institutional coordination, predictable processes, and digital interoperability are also required for the logistics chain to operate more efficiently,” stated Ramón Miró.

The panel allowed for the analysis of key issues for Andean cargo hubs, such as warehousing, connectivity, digitization of procedures, risk management, and coordination with customs and health authorities. These factors are especially relevant for perishable and high-value products, whose competitiveness depends on efficient delivery times, operational safety, and continuity in the cold chain.

In parallel, Santiago Andrade moderated a panel focused on the role of technology in tourism management and enhancing the traveler experience, a key topic for an industry that demands more efficient, connected, and user-oriented solutions.

Quiport’s participation in these meetings provided a practical perspective on how airport infrastructure, logistics, connectivity, and innovation can become real drivers of development for Ecuador and the Andean region.

Safety is not just an operational requirement: it is a way to protect life, care for people, and guarantee the continuity of a key infrastructure for the country. With this approach, Quiport received two important awards in occupational safety and health, highlighting its leadership in risk prevention, operational safety, and a preventative culture within the airport sector.

The first award was granted by the Quito Chamber of Commerce, within the framework of the HEALTH AND SAFETY CCQ 2026 – SDG LEADERS Edition event, where Quiport was selected for its management of industrial safety, operational safety, and strengthening of preventative capabilities.cionado por su gestión en seguridad industrial, seguridad operacional y fortalecimiento de capacidades preventivas. 

his award recognizes the Safety in Action initiative as the Best Safety and Health Project for promoting training sessions, prevention programs, risk management initiatives, and technical training in operational safety and occupational safety and health, aimed at operational personnel and strategic stakeholders at the airport.

Thanks to Seguridad en Acción (Safety in Action), the debate on the importance of these issues has become a permanent fixture among the various entities that make up the airport community, leading to improvements in overall performance indicators.

One example of this was the management implemented during the expansion of Quito’s Mariscal Sucre International Airport, completed in late 2025. During this process, the project maintained a record of zero serious accidents and zero loss of life, a result that reflects rigorous planning and a steadfast commitment to the safety of everyone involved.

In addition to this recognition, Quiport received an award from SSO Ecuador, which highlighted its strategic leadership and commitment during the execution of the Quito airport expansion project. This recognition reaffirms the company’s institutional focus on occupational safety and health, as well as its responsibility to people and the environment.

These awards demonstrate that Quiport’s preventative management goes beyond mere regulatory compliance. They represent a work culture based on prevention, technical coordination and care for life, fundamental principles for operating and developing airport infrastructure in a safe, responsible and sustainable manner.

• The awards received at the 2026 NCE Airports Awards highlight Quiport’s leadership in airport management in sustainability, technological innovation, social impact, and operational excellence on a global scale.
• Los The awards are:
  • Airport of the Year
  • Best Technology for Aviation Infrastructure
  • Social Value and Community Impact
  • Sustainable Construction

Mariscal Sucre International Airport, managed and operated by Corporación Quiport, received four awards at the 2026 NCE Airports Awards, organized by New Civil Engineer, one of the most influential specialized publications in the global infrastructure, engineering, and construction sector.

In this edition, Quito Airport was nominated in seven categories and won four awards, competing against some of the world’s most prominent airports and airport projects. The awards are evaluated by a jury comprised of experts and senior representatives from the international airport, infrastructure, and construction industries.

The top award received was Airport of the Year, a category that recognizes the airport with the most outstanding performance globally. The judges highlighted Quiport’s ability to achieve solid economic growth while maintaining a strong commitment to environmental, social, and governance (ESG) objectives, sustainable development, and reducing its impact on the local community. They also emphasized the balance between airport expansion and maintaining a high-quality passenger experience.

In the Best Technology for Aviation Infrastructure category, the airport was recognized for its digital transformation and the integration of operational safety, environmental management, health systems, artificial intelligence, and predictive analytics within a unique airport management ecosystem. The jury emphasized that this platform not only strengthens safety and operational efficiency but also reflects a true cultural shift within the organization, promoting more proactive and integrated decision-making in both airside and landside operations.

Quiport also received the Social Value & Community Impact award, which highlights high-impact social and community initiatives. The judges underscored the breadth and scope of the company’s programs in areas such as well-being, capacity building, economic empowerment, and environmental management. The award particularly highlighted how social value has been incorporated as a cross-cutting strategic priority across all airport operations, as well as the strength of community partnerships and the tangible impact achieved on the beneficiary populations.

Finally, the Sustainable Engineering & Construction award recognized the comprehensive sustainability management implemented at Quito Airport. The jury recognized the candidacy as a global benchmark for integrating climate action, biodiversity conservation, water neutrality, the circular economy, and operational resilience within airport management. It also highlighted the strength of its governance standards, including ACA Level 4+ accreditation and the early adoption of international frameworks such as the Task Force on Climate-related Financial Disclosures (TCFD), focused on the disclosure of financial risks associated with climate change; and the Task Force on Nature-related Financial Disclosures (TNFD), focused on risks and opportunities related to nature and biodiversity.

Ramón Miró, President and CEO of Quiport, stated: “It is an honor to have been nominated in various categories and to receive four international awards in an initiative that includes renowned airports from around the world. These awards reflect a management approach that we have consistently built and strengthened over several years, integrating sustainability, innovation, operational efficiency, and commitment to the communities. Undoubtedly, Quiport’s long-term vision has generated results and motivates us to continue raising the standards of Quito’s airport. This airport belongs to Ecuador, and everything we have achieved has been done with Ecuadorian talent.”

These results reflect a long-term vision championed by Quiport since the airport’s construction began in 2006, when the comprehensive social and environmental management plan was developed. This plan has guided the airport’s operations in recent years. This strategy has been consistently and steadily strengthened, as evidenced by the numerous national and international awards the airport has received in various management areas.