Month: September 2024
Quito Airport renews its Level 5 Accreditation for Passenger Experience, remaining among the two best in the world.
Quito International Airport and Incheon Airport in South Korea are the only two airports in the world to achieve and maintain this prestigious level, which reaffirms their global leadership in passenger experience.
Quito’s Mariscal Sucre International Airport has renewed Level 5 in the Passenger Experience Accreditation Program, promoted by Airports Council International (ACI). This is the highest level of the program and its granting reflects compliance with strict quality standards in airport service.
The renewal of this accreditation was achieved after an exhaustive audit that evaluated more than 20 key initiatives in 8 fundamental dimensions. Among the aspects evaluated are:
– Deep knowledge of passenger characteristics.
– Customer service strategy.
– Measurement and management of satisfaction levels.
– Operational improvements.
– Innovation and collaboration with the airport community.
Ramón Miró, president and CEO of Quiport, expressed his satisfaction in this regard: “Maintaining the highest level of this accreditation program and being one of only two airports worldwide to achieve it is a great source of pride. In addition, it is a testament to the commitment of the entire airport community to a service culture focused on exceeding the expectations of our passengers.”
The Level 5 accreditation is the result of several years of work since Quiport decided to participate in the program in 2018, drawing up a clear roadmap towards continuous improvement. Since then, the airport has gone through all the stages of the program, obtaining levels 1 and 2 in 2019, level 3 in 2021, level 4 in 2022 and level 5 in 2023, culminating in the renewal of this important recognition.
The Level 5 certification renewal was awarded at the recent ACI Passenger Experience Expo Summit, held in Atlanta from September 23 to 26, 2024. Quiport was invited to this prestigious event as an international benchmark in achieving the highest level of accreditation in passenger experience.
Ramón Miró, President and CEO of Quiport, participated in a panel with representatives from Incheon Airport and other world-renowned airports that are in the process of reaching higher levels in the accreditation program. During his speech, Ramón shared the strategies and knowledge that allowed Quito Airport to obtain Level 5, being one of only two airports to achieve this.
Likewise, Alcira Enríquez, Human Talent Manager at Quiport, participated as a panelist in the Employee Experience and Human Resources Forum, where the latest trends in staff training and development were discussed, focused on improving both the professional growth of employees and the passenger experience.
United Airlines Inspires Girls to Fly on Girls in Aviation Day
The U.S. airline celebrated the second edition of the “Girls in Aviation Day” program at Quito, Ecuador, where more than 14 girls between 14 and 16 years old had a unique experience exploring various areas of the airport and had the opportunity to meet women leaders in different fields who shared insights about their roles, careers, challenges, and rewarding experiences in the aviation industry.
On September 10th, United Airlines provided an unforgettable experience to 14 girls between 14 and 16 years old at Mariscal Sucre International Airport in Quito, Ecuador, to celebrate Girls in Aviation Day.
This is the second year Quito has hosted a Girls in Aviation Day event, and attendees had the unique experience of exploring various areas of the airport, including airline departure lounges, gate and boarding areas, immigration, security, VIP lounges, the control tower, catering services, food vendors, aviation firefighters, and more.
During the visit, they met women leaders from the different fields who shared insights about their roles, careers, challenges, and rewarding experiences in the aviation industry. The girls also enjoyed an engaging talk hosted by Grupo Lila.
The “Girls in Aviation Day” program is a United Airlines action in collaboration with Women in Aviation International (WAI), a non-profit organization dedicated to encouraging and promoting the participation of women in all aviation fields and professional interests.
United hosted a series of events to recognize Girls in Aviation Day at its airports across Latin America including Quito (Ecuador), Monterrey (México), Bogota (Colombia), Panama City (Panama), San Juan (Puerto Rico), Buenos Aires (Argentina) and Rio de Janeiro (Brazil).
“At United Airlines, we are excited to once again celebrate Girls in Aviation Day in Quito. Our goal is to inspire the next generation, showing them that aviation is a world full of opportunities, with such diverse careers, where only the sky is the limit. We thank Quiport and everyone at Quito Airport for making this meeting possible, for sharing our vision of Diversity, Equity and Inclusion, and for dreaming of a future without barriers,” said Bettina Carvajal, Country Manager of United Airlines in Ecuador.
On the other hand, Ramón Miró, Quiport’s President and CEO said: “At Quiport, we are committed to promoting equity and empowerment of future generations. We are proud to collaborate with United Airlines on the Girls in Aviation Day program, which gives young talent the opportunity to explore and get closer to one of the most dynamic and exciting industries in the world. These types of initiatives are crucial to inspire girls to consider careers in aviation, helping them find the employment opportunities that exist in our industry. We believe we can contribute to building a more inclusive and diverse future for aviation by promoting their interest.” Since 2015, WAI has promoted Girls in Aviation Day globally. As an active community partner of WAI, uIMPACT, United’s women’s business resource group, has over time organized different events to inspire girls around the world to pursue careers in the aviation industry.