- Received the ASQ Award given by the Airports Council International for the second consecutive year.
- 300 airports from more than 80 countries participated in the ASQ programme.
Quito, March 1st, 2016. Yesterday, the Airports Council International (ACI)—an organization that regulates and represents 1,861 airports in 177 countries—revealed the results of the Airport Service Quality (ASQ) Awards for 2015 (the most prestigious international awards regarding airport services offered to passengers) for the Latin America & Caribbean region. Quito International Airport has achieved second place in this category for the second consecutive year among 18 airports that participated.
ASQ is the main benchmarking programme measuring passengers’ satisfaction with airport services across the globe, with the participation of close to 300 airports in more than 80 countries. In 2015, the results highlight the best airports in a variety of categories.
The ASQ Survey covers 34 key service areas and includes eight major categories, such as access roads, check-in, security, airport facilities, food and beverage providers, commercial offering and much more. All participating airports use the same survey questions. This creates an industry standard set of responses that allows the participating airports to track and analyse their performance as well as benchmark their results against airports across the globe. All participating airports may see the ASQ Survey results for all other participating airports confidentially.
“Airports’ increasing concentration on ensuring a stellar passenger experience is part of a larger trend,” noted Angela Gittens, Director General, ACI World. “Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.”
Andrew O’Brian, President and Director General of Corporación Quiport, concessionaire of Quito International Airport, noted that “the recognition given by ACI is a source of satisfaction and pride. However, at the same time, it commits us to continue searching for opportunities to improve our service since it allows us to carry out a comparative study of our weaknesses and strengths in relation to other airports on a global scale, with an emphasis on terminals with similar characteristics to our own.”